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Shared Services Director (M/F)


15.04.2019 | Porto | Referência: 1982356


Descrição da Função

Main Responsibilities:
- Prepare the budget and monthly forecasts of the local Shared Services, according to the Global Director’s guidelines;
- Accountable for the accurate and timely delivery of services;
- Monitor the performance of the local teams, identifying deviations and proposing corrective measures;
- Ensure compliance, internal controls and Group best practices;
- Drive change and continuous improvement in the Shared Services teams, ensuring standardization of processes across internal clients;
- Development of an effective performance and service excellence culture;
- Provide support to clients, to enable them to comply with relevant policies;
- Work closely with managers to ensure goals are met;
- Take part in management meetings, analyzing and sharing information related to the local Shared Services operating account and service levels;
- Deliver SLAs and KPIs;

Perfil do Candidato

• Degree in Economics or Management;
• Minimum 5 years of work experience in a management role, ideally in a Shared Services environment;
• Advanced MS Office skills;
• Fluent in English;
• Excellent leadership and team management skills;
• Analytical and Decision-making capability;
• Results and Customer driven;
• Openness to Change and Learning;
• Proven ability to Communicate at all levels;
• Strong Problem-Solving skills;


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