| | 
Partner Success Manager (m/f) |
Experis - Project Solutions is one of the biggest outsourcing companies that operates in America, Europe, Africa and Asia.
Participating partners will be assigned a single point of contact referred to as your Partner Success Manager (PSM). The PSM will be responsible for enabling a portfolio of partners to deliver the FastTrack Benefit to their customers. The PSM is also the conduit for access to FastTrack SME'S, support, training and FastTrack Method guidance.
The PSM will not only manage the rhythm of the business meetings, evaluate adherence to KPI's and program participation criteria but will also focus on gathering partner feedback and providing actionable insights back to partners. The PSM's success is directly tied to partner success.
| | | Partner Administration and Reporting
Conduct regular portfolio reviews
Ensure new customers / referrals are added into FTOP
Monitor KPI adherence and program eligibility (weekly/monthly/quarterly reviews / reports)
Active Units – especially their progress for meeting incentive levels
Onboarding Progress / Time to AU
FTC-CSS Labor (SME, FE, and FM)
NPS+
Track escalations
Identify both positive and negative trends/results
Work with partner to correct negative trending/results
Investigate and learn from positive results
Investigate and capitalize on opportunities
Tracking Partner Readiness on Nexus portal (Or other portal for partners)
Determine potential knowledge gaps and investigate action plans to remediate these gaps
Determine gaps in Readiness resources and work to fill these
Partner Management / Relationship
Drive customer active use through partner activity
Provide access to Microsoft SME resources
One Microsoft Partnership
Build relationship of trust with partners / Be a trusted Advisor
Be open and honest with partners about how we can help and what we can provide
Learn about the partner - understand their business (expertise, gaps, etc.)
Manage and resolve partner operational issues
Manage and resolve customer and field escalations
Including Customer escalations, Partner escalations, escalations related to migration, etc.
Oversee partner program onboarding
Assist and train partners in use of FastTrack program tools, reporting and portals
Coach and train partners to use the FastTrack Method and associated IP
Provide Readiness content
Deliver training utilizing various modalities to maximize FTC-CSS efficiency
Deliver content and/or notification of changes or updates where possible (i.e. Partner Process, Operations, or Technical/Product changes)
Partner/Process Development, Improvement and Automation:
Capture partner feedback and share outcomes
Capture Best Practice from partners and the program
Determine actionable insights based on data analysis
Develop Best Practices, Actionable Insights, and Feedback into operational processes to improve performance of the entire program
Partner/Process Development, Improvement and Automation:
Capture partner feedback and share outcomes
Capture Best Practice from partners and the program
Determine actionable insights based on data analysis
Develop Best Practices, Actionable Insights, and Feedback into operational processes to improve performance of the entire program | | | . | | |
Local de trabalho:
Lisboa |
Para enviar a sua candidatura
clique aqui. | |
|
|
| |