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Microsoft Velocity Manager (m/f) |
A Migration Velocity Manager focuses on helping customers executing their data migration strategy to move to the Microsoft Cloud. The MVM is a resource well versed with the Migration Process knowledge & Toolset used by the Fast Track Migration team. The Migration Velocity Manager is accountable for the end-to-end migration experience for a customer and is responsible for driving migration throughput and customer satisfaction.
| | | Main responsabilities:
• Work with the customer to build a schedule that moves the customer’s data to the Microsoft Cloud in the fastest and efficient manner.
• Manage communications with various stakeholders in the case of Enterprise customers with complex, long-drawn migration windows.
• Act as a bridge between the Migration execution team and the customer – keeping customers appraised of the data migration progress and challenges via reporting and communication. The Migration execution team will issue migration window reports, but he MVM will help the customer understand, and take any ensuing actions.
• Consult with customers on driving pre-flight conversations, helping customers create pre-flight motions, and recommend remediation steps for failed pre-flight users.
• Create and manage all the ISW events in line with customer schedule creation.
• Recommend best practices for key pilot migrations, and accordingly define customers velocity batch sizes, as part of the scheduling exercise.
• Partner with the migration back-end teams to land the most optimal schedule for the customer.
• Updating high-level schedule in the internal tools to provide visibility of the customers coming in for migrations, migration type and volumes for the Migration factory to plan for resourcing.
• Ensure migration credentials, infrastructure decommission, and customer is offboarded/completed after the migrations are completed. Co-ordinate with other teams here.
• Be the single point of contact to address escalations coming from customers through a migration engagement.
• Keep internal stakeholders appraised and leverage other FT resources aligned with the account (FM, FE, FTA, LT) as necessary.
| | Requirements:
• 4 years+ of Technical proficiency in Exchange and Exchange Online, Active Directory, and related technologies.
• Prior Customer and Partner Focus experience.
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Local de trabalho:
Lisboa |
Para enviar a sua candidatura
clique aqui. | |
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